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Tier-1 consulting brand plus metro Noida location create moderate competition.
Requires deep SAP AMS, ITSM, and service-delivery expertise, limiting transferability across industries.
Explicit 10+ years and 8+ years SAP delivery requirements plus tool and SLA mandates increase strictness.
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Manage day-to-day SAP ECC and S/4HANA landscape operations ensuring SLA compliance, system stability, and service quality.
Oversee L1, L2, L3 SAP support teams including incident, problem, change, and release management processes.
Lead Major Incident Management calls, conduct Root Cause Analysis, govern SAP change management, and communicate with business stakeholders.
10+ years overall IT experience with 8+ years in SAP service delivery and application support management.
Strong experience managing SAP ECC and SAP S/4HANA landscapes and global client engagements.
Proven expertise in Incident Management, Problem Management, Change Management, Release Management, and use of ITSM tools like ServiceNow and Jira.
Work Experience Required: 10+ years with 8+ years in managing SAP service delivery; Notice period: Not explicitly mentioned in the JD.
Experienced in managing large-scale SAP environments and global support teams across ECC and S/4HANA landscapes.
Comfortable leading high-pressure production support environments with strong stakeholder management skills.
Familiar with deployment of AI-driven automation and continuous improvement in SAP operations.