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Strong employer brand, metro location, and mid-level role increase competition despite some niche incident-management requirements.
Core incident management skills are transferable across industries, but banking domain knowledge and enterprise scale add moderate specificity.
Explicit 5+ years, mandatory incident management experience, specific monitoring tools, and 24/7 on-call requirements elevate strictness.
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Lead major incident management including monitoring, escalation, and resolution of critical system outages impacting banking infrastructure and applications.
Provide high-level systems consultation and lead complex initiatives related to system operations, including technology planning and technical change decisions.
Collaborate with cross-functional and global teams to ensure system health, reduce mean time to recovery (MTTR), and improve processes in a fast-paced 24x7 environment.
5+ years of experience in Systems Engineering, Technology Architecture, technology delivery, or equivalent.
Experience with incident, problem, and change management in large-scale systems environment.
Willingness and flexibility to work 24x7 rotational shifts including on-call support.
Work location requirement: Willingness to work from office based on business needs.
Experienced in leading technology incident bridges and managing complex system operations across diverse infrastructure and application domains.
Demonstrates strong technical decision-making skills and ability to drive initiatives requiring collaboration with senior management and global peers.
Operates effectively in high-pressure, fast-paced environments handling critical banking systems with focus on reducing downtime and improving operational processes.