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Tier-1 brand, common CSM title, mid-level experience band, and metro locations increase candidate competition.
Role requires mandatory Salesforce platform experience, making industry transferable skills less directly transferable.
Explicit 3–4 years requirement and mandatory Salesforce platform experience create strict shortlisting filters.
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Own end-to-end delivery and customer experience for Signature Success Plan clients, ensuring value realization and renewal/expansion.
Act as trusted advisor managing technical and business stakeholder relationships, aligning solutions to customer's strategic priorities.
Lead monitoring of customer health, adoption, and risk using AI tools, coordinate incident management, and collaborate with Sales, Engineering, and Product teams for customer success.
3-4 years relevant experience in Customer Success, SaaS platforms, or related fields.
Mandatory Salesforce experience; certifications (AI Associate, Administrator, Advanced Administrator, etc.) are a plus but external hires recommended to have them.
Strong consulting skills with ability to influence C-level stakeholders and communicate technical concepts in business terms.
Office-flexible role, requires being in office 3 days a week.
Experienced in managing high-value SaaS or enterprise platform customers, capable of bridging technical and business needs.
Comfortable leveraging AI-driven tools and autonomous agents for customer health monitoring and operational efficiency.
Skilled in strategic stakeholder management including executive-level relationships and navigating complex organizational dynamics.