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Tier-1 brand, generalist sales manager title, and mid-level profile raise candidate competition significantly.
Customer service and sales skills are highly transferable across industries, so background sensitivity is low.
No explicit years or certifications and generic service requirements imply low shortlisting strictness.
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Manage timely processing and accurate resolution of customer closure requests for small business enterprise sales.
Coordinate with internal teams to ensure correct issue resolution and escalate delays or non-adherence to supervisors.
Maintain accurate reporting (MIS) and contribute to improving turnaround time (TAT) and Net Promoter Score (NPS).
Work Experience Required: Not explicitly mentioned in the JD
Mandatory Skills: Customer service handling and coordination with multiple stakeholders
Degree Requirements: Not explicitly mentioned in the JD
Notice Period: Not explicitly mentioned in the JD
Experienced in managing service requests with a focus on accuracy and timeliness in a sales/customer service environment.
Proactive in highlighting issues and driving process improvements to enhance team performance and customer satisfaction metrics.
Comfortable owning additional responsibilities beyond core tasks to support overall team goals.