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Strong employer brand and metro location, but senior and specialized partner/BPO focus limits applicant density.
High because deep BPO/customer-success partner experience and sourcing skills are required and industry-specific.
High due to explicit 10+ years requirement and mandatory BPO/partner management expertise.
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Own and manage strategic customer success partnerships and outsourcing engagements across multiple geographies including India.
Lead contract negotiations, partner site selections, business performance improvements, and large-scale strategic initiatives to enhance customer experience and business outcomes.
Serve as escalation point and advocate for partners internally, driving process changes and integration across Customer Success, Service Delivery, L&D, and Operations teams.
10+ years of Customer Success leadership experience.
Experience in BPO, outsourced partner management, and sourcing is mandatory; F&A-related initiative experience is a plus.
Bachelor's degree or equivalent practical experience; MBA or focus in Business/Program Management preferred.
Familiarity with Contact Center Technology & Platforms; ability to engage technical teams on requirements.
Experienced leader who drives large-scale organizational change and strategic transformation in partner management and sourcing.
Balances strategic thinking with hands-on execution, demonstrating strong business acumen and customer obsession.
Effective communicator and influencer capable of working across multiple levels and functions in a fast-paced environment to drive continuous improvement.