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Mid-level Bangalore role with common experience range but niche ServiceNow CMDB specialization reduces applicant density.
Strong ServiceNow CMDB and Discovery focus makes cross-industry transferability limited without platform experience.
Mandatory ServiceNow CMDB/Discovery experience and explicit multi-year requirement make shortlisting strict.
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Build, maintain, and support ServiceNow service maps including validation of service dependencies with key stakeholders.
Manage CMDB data quality, handle CI relationships, reconciliation exceptions, and remediation activities to ensure compliance with CSDM standards.
Support CMDB operations including Discovery processes, producing operational reports, and facilitating governance and audit compliance.
3+ years of experience with ServiceNow CMDB, Discovery, and Service Mapping.
Strong knowledge of CSDM, CI lifecycle management, and dependency mapping.
Experience with infrastructure, applications, cloud platforms, and ITSM processes.
Education: Any degree with 4-6 years relevant experience or equivalent combination of education and experience.
Experienced in managing CMDB data quality and service maps within medium to large enterprise IT environments.
Skilled in analytical troubleshooting and engaging with multiple stakeholders including service and application owners.
Familiar with governance, operational reporting, and audit compliance related to CMDB and IT asset management.