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Tier-1 brand, Bengaluru location, mid-level generalist fullstack role with broad tech requirements increases competition.
Technical troubleshooting skills are transferable, but payments domain knowledge adds moderate industry specificity.
Explicit 3+ years requirement and mandatory frontend plus server-side skills create medium strictness.
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Provide technical support and consulting on Razorpay product suite, including APIs and plugins, ensuring merchant issues are resolved successfully.
Communicate complex technical issues and solutions to merchants, internal teams, and CXOs, serving as a technical expert and advocate for Razorpay products.
Collaborate with product and engineering teams by reporting bugs via Jira and working towards resolution, using CRM tools to manage and update merchant support tickets.
B.Tech or M.Tech degree required.
Minimum 3 years of work experience.
Mandatory technical skills include knowledge of at least one frontend technology (HTML/CSS/JS/Angular/Flutter/React Native) and one server-side technology (Java/C++/Python/Go).
Ability to explain complex technical information clearly to non-IT personnel and strong problem-solving skills.
Experienced in interfacing directly with clients and internal teams to resolve complex integration and post-integration technical issues.
Capable of working independently with minimal dependency to bring complex issues to closure, demonstrating strong analytical thinking.
Familiarity or up-to-date knowledge in payment gateway domain products and processes, enabling in-depth understanding and effective merchant support.