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Tier-1 brand, mid-level generic engineering role, metro location, and broad operations skillset increase candidate competition.
Core SRE and incident-management skills transfer across industries despite connected-vehicle domain preference.
Explicit 5+ years requirement and SRE/production support experience required.
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Lead incident management and technical triage for production incidents affecting connected vehicle services across international markets.
Monitor and analyse service health, operational KPIs, and customer feedback to improve reliability and customer experience.
Coordinate cross-functional activities among engineering, product, operations, and third-party partners to ensure service performance and operational readiness.
Bachelor's degree in Computer Science, IT, Software Engineering, Electronics & Communication Engineering, Systems Engineering, Business Operations, Operations Management, or related technical discipline.
Minimum 5 years of experience in production support, product operations, incident management, site reliability engineering, connected services operations, technical support engineering, or software delivery operations.
Experience working with operational tools for incident tracking and analytics such as Jira.
Not explicitly mentioned: Notice period or specific location requirements.
Experienced in technical incident management and operational analytics focused on connected vehicle or similar technology services.
Comfortable collaborating across multiple global teams including engineering, product, operations, and external telecom or cloud partners.
Demonstrated ability to translate customer feedback and performance data into actionable improvements in service quality and reliability.