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Tier-1 brand and metro location increase applicant density despite seniority, so medium competition.
Medium: ITIL and enterprise operations skills transfer across industries, but telecom/MITO platform specifics add domain bias.
High due to explicit 12+ years, leadership requirement, ITIL and specific monitoring/cloud tool experience required.
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Manage end-to-end application support and operational activities to ensure high availability, reliability, and performance of MITO applications in a 24x7 environment.
Authorize production system changes and lead Major Incident Management following ITIL best practices to maintain operational standards.
Lead and develop application support teams, drive operational maturity initiatives including monitoring, automation, and deliver SLA fulfillment and executive reporting.
Bachelor’s degree in Electrical/Electronic Engineering, Telecommunications, Computer Science, or equivalent discipline.
Minimum 12+ years of relevant experience in Application Support, IT Operations, or Production Support with at least 3 years in people leadership or service delivery management roles.
Demonstrated experience managing enterprise applications in a 24x7 support environment.
Strong understanding of ITIL framework and service management principles; knowledge of monitoring tools like Zabbix, ELK Stack, Kubernetes, Grafana; understanding of cloud platforms (AWS, GCP, Azure).
Experienced leader capable of managing cross-functional teams and driving operational excellence in complex, high-availability enterprise environments.
Strategic thinker with proven ability to implement operational maturity initiatives such as automation and monitoring to improve efficiency and reliability.
Comfortable working in a dynamic, 24x7 support environment managing large-scale production systems and coordinating among multiple stakeholders including vendors and executives.