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Strong Tier-1 brand, metro Bangalore, mid-level generalist support role with common skills creates high competition.
Cloud, .NET, Power BI and ITSM skills make this moderately transferable across industries.
Explicit 2–4 years plus mandatory ITIL, ServiceNow, Azure and .NET requirements increase shortlisting strictness to high.
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Provide Level 1.5 / Level 2 support for KPMG Insights Platform applications including .NET, Azure cloud services, SharePoint Online, and Power BI across multiple technology stacks.
Conduct incident triage, troubleshooting, root cause analysis, and ensure high availability and SLA adherence for applications and platforms.
Collaborate with L3 engineering, manage incident ticketing (ServiceNow), document knowledge bases and SOPs, and support release and stabilization phases.
2-4 years of work experience in application or cloud support roles.
Experience with ITIL/ITSM fundamentals (Incident, Problem, Change Management) and ServiceNow or similar ITSM tools.
Technical skills in .NET applications, Azure Cloud services, Power BI, SharePoint Online, and basic SQL.
Support working hours aligned with UK 7 AM – 7 PM time window and located in Bangalore (Offshore).
Experienced in structured troubleshooting and diagnostics across multiple technologies with escalation skills to L3 engineering.
Competent at managing operational resilience by adhering to SLAs, incident management processes, and continuous improvement initiatives.
Comfortable working in a multi-technology environment supporting hybrid cloud applications and enterprise collaboration tools in a global delivery model.