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Mid-level, metro Hyderabad role with common 3–5yr band and broad Windows/AD skillset drives high competition.
Core Windows Server and Active Directory skills are widely transferable across industries.
Explicit 3–5 year requirement plus mandatory Windows/AD, ServiceNow, and PowerShell skills increases strictness.
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Provide Tier 2 operational support for Microsoft Windows Server and Active Directory in a global delivery model.
Manage incident response, operational maintenance, patching, monitoring, change execution, and documentation.
Collaborate with GCC leadership, US-based teams, and vendors to maintain platform stability and escalate complex issues.
3-5+ years experience supporting enterprise Windows Server and Microsoft infrastructure.
Hands-on experience with Windows Server administration, Active Directory, DNS, Group Policy, and identity infrastructure.
Experience with patching, incident response, ServiceNow/Jira ticketing systems, and executing approved changes.
Located in Hyderabad, India; able to coordinate with US teams and support occasional off-hours work.
Experienced in supporting large enterprise Active Directory environments including domain controller health and Group Policy management.
Strong troubleshooting skills across Windows, identity, network dependencies, and infrastructure services following ITIL-based incident and change management.
Able to use automation (PowerShell) to improve operational efficiency and comfortable collaborating across distributed global teams.