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High — mid-level generalist SaaS account role in metro with common skillset attracts many qualified applicants.
Medium — account management skills transferable across industries but SaaS/loyalty domain expertise preferred.
Medium — explicit 5+ years plus enterprise SaaS account and C-level stakeholder experience required.
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Own and execute end-to-end strategy, client engagement, governance, health, renewals, and expansion for a portfolio of Global Key Accounts using the GRAVTY® platform.
Drive Net Revenue Retention (NRR), accelerate AI adoption within client accounts, and maximize Client Lifetime Value (CLTV).
Partner cross-functionally to deliver on client outcomes like adoption, retention, expansion ARR, CSAT, and advocacy, acting as the voice of the client within the organization.
5+ years of experience in Client Engagement, Account Management or Client Services, preferably in CRM, loyalty, SaaS AI, or technology-driven industries.
Experience managing enterprise accounts and achieving measurable growth and client success.
Familiarity with project management methodologies such as Agile, SAFe, or SCRUM.
Work Experience Required: 5+ years
Experienced in strategic account ownership within SaaS or tech-driven environments serving large enterprises, with a focus on growth and commercial outcomes.
Strong operational capability with governance, risk management, and executive stakeholder alignment at C-level within global key accounts.
Skilled at cross-functional collaboration, client advocacy, and using client insights to influence product strategy and drive AI and platform adoption.