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Tier-1 brand and metro hiring, but niche Aladdin/front-office expertise reduces candidate funnel.
Specific to asset management, Aladdin and trading lifecycle, limiting transferability across industries.
Explicit 8-10 years, asset management background and Aladdin/service-management experience required.
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Own the Investment application service delivery including incident management and service improvement for Front Office applications (Aladdin, Bloomberg, WSO).
Collaborate with business users and external partners (Aladdin ASM, BlackRock) to identify and resolve workflow issues and prioritize the Front Office book of work.
Support business continuity activities including disaster recovery, failover, and provide support across multiple time zones and weekends for critical business operations.
8-10 years corporate experience with significant time in asset management firms.
Minimum 3 years experience in Service Management.
Sound knowledge of investment and trade life cycle, Aladdin platform components, OMS/EMS systems (Bloomberg, MarketAxess, TradeWeb), and relevant market data sources.
Ability to work in 3 different time zones on rotation basis and over weekends for critical activities.
Experienced in front office application support with hands-on knowledge of Aladdin, Bloomberg, and WSO systems.
Skilled in stakeholder management across internal leadership, third-party teams, and external vendors such as BlackRock.
Comfortable working in fast-paced, agile, cross-functional environments with service management experience and solid understanding of trading workflows and market regulations.