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Tier-1 brand and Bangalore metro, but niche WFM specialization and seniority limit applicant density.
Role requires specialized capacity planning and workforce management expertise, limiting cross-industry transferability.
Explicit 7+ years, 3+ years program management, and domain-specific WFM, SQL and BI skills make filters strict.
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Lead development and ownership of optimized headcount, hiring, and capacity planning frameworks for global GBSG operations balancing service levels, employee experience, and cost efficiency.
Drive KPI framework definition, success criteria, and standardization of reporting and decision infrastructure across the organisation at the IG level.
Manage capacity risk, cross-functional dependencies, and operational impact assessments for new global product and channel launches while mentoring junior analysts.
7+ years experience in capacity planning, workforce management, or labor modeling with ownership of complex multi-stakeholder initiatives.
3+ years program or project management experience leading cross-functional delivery in ambiguous environments.
Advanced proficiency in Excel and SQL; working knowledge of big data tools (e.g., Redshift, Spark) and BI platforms (e.g., Tableau, Qlik).
Work Experience Required: 7+ years in relevant domains as specified.
Experienced at influencing and partnering with Director+ and senior stakeholders across multiple business functions.
Able to build scalable, standardized analytical frameworks and processes adopted beyond immediate teams.
Strong communicator with proven ability to drive alignment across competing priorities and lead team capability development through mentoring.