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Known SaaS brand, mid-level generalist role, metro location, and broad customer-facing skills increase competition.
Role requires product-specific contract management and customer-support experience, reducing cross-industry transferability.
Explicit 5+ years, full implementation cycle and customer-facing support requirements create strict filtering.
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Understand and support the Icertis Contract Intelligence product for a global customer base, resolving queries about features and capabilities.
Collaborate with customers onsite/offsite to implement new product enhancements and configuration changes, ensuring improved user experience.
Provide functional and technical guidance to team members, develop knowledgebase and training materials, and follow CRM processes for efficient customer request management.
5+ years experience in Application Support or Functional Consultant role.
Completed at least one full or partial implementation cycle from requirement discovery to delivery.
Willingness to work in rotational shifts.
Work Experience Required: 5+ years in relevant functional/support roles.
Experienced in customer support processes with strong ability to follow and contribute to defined workflows.
Capability to coordinate and drive issue resolution to closure proactively.
Strong communication skills for customer handling and ability to design innovative solutions or workarounds based on customer requirements.