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Tier-1 brand and metro locations increase applicant density despite Marketing Cloud specialization.
Role requires Salesforce Marketing Cloud expertise and domain consulting skills, limiting cross-industry transferability.
Mandatory 9+ years, required Marketing Cloud hands-on experience, and Salesforce certifications make shortlisting highly strict.
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Serve as the single point of accountability for delivery of Signature Success Plan deliverables, customer experience, renewals, and expansions.
Provide strategic advisory to align business and technical priorities of Marketing Cloud customers with platform capabilities and innovation.
Manage technical health, adoption, risk, and incident resolution while coordinating cross-functional resources for customer success.
9+ years relevant industry experience including at least 2+ years hands-on working with Salesforce Marketing Cloud platform in customer success, admin, consulting, or marketing operations roles.
Salesforce product certifications required; recommended certifications include Marketing Cloud Engagement Administrator, Email Specialist, Account Engagement Specialist, or Engagement Consultant.
Strong consulting skills with proven ability to drive business value and engage C-level stakeholders.
Excellent communication skills to translate technical issues for diverse audiences.
Experienced in managing high-value enterprise customers focused on marketing cloud solutions with demonstrated strategic advisory capabilities.
Comfortable working cross-functionally with Sales, Engineering, and Product teams to drive adoption and resolve complex issues.
Proficient with AI tools and automation to enhance customer engagement, monitoring, and success planning.