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Strong brand plus a common mid-level collections/vendor-management role increases candidate competition.
Requires credit-card collections and dialer expertise, limiting easy transferability across unrelated industries.
Requires specific credit-card collections, dialer and large-vendor management experience, so filters moderately strict.
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Manage channel partners responsible for telecalling in the collections portfolio, ensuring implementation of collection strategies and tracking site performance.
Monitor and review channel partner and portfolio performance quantitatively and qualitatively at multiple levels to identify issues and optimize operations.
Oversee system uptime, coordinate with stakeholders for continuity, ensure compliance and training of telecalling staff, and manage agency payouts per SLAs.
Post-Graduate/Graduate degree in any discipline.
Experience managing large distributed vendor teams in collections or telecalling.
Credit Card domain knowledge with understanding of collection processes and dialer strategies.
Work Experience Required: Not explicitly mentioned in the JD.
Experience in credit card collections with operational expertise in telecalling vendor management and dialer strategy.
Strong capability in multi-level portfolio analysis (account/region/channel) and performance improvement.
Skilled in compliance management, stakeholder coordination, and process-driven operations in vendor ecosystems.