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Metro location, mid-level experience, and common technical skills create moderate applicant competition.
Core automation and observability skills transfer, but telephony and campaign operations require domain-specific experience.
Explicit 3–5 years plus required Python/SQL/observability and telephony experience creates strict filtering.
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Own production incident management including root cause analysis to improve platform reliability.
Drive execution of large-scale outbound campaigns by coordinating telephony capacity, validating data, and troubleshooting APIs.
Automate operational workflows and build dashboards using Python and SQL to enhance efficiency and reporting accuracy.
Bachelor's degree in Computer Science, Information Technology, or related field.
3–5 years experience in platform operations, production support, technical operations, or outbound campaign management.
Hands-on experience with Python, SQL, REST APIs, observability tools, and ticketing platforms.
Role location mandatory in Bangalore with 5-days a week office presence.
Experienced in managing SaaS or cloud-based platform operations, especially in campaign or telephony environments.
Demonstrates strong troubleshooting and data-driven root cause analysis skills in platform or campaign operations.
Proficient in automating operational processes using scripting (Python/SQL) and capable of cross-functional collaboration with engineering, product, finance, and clients.