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Medium due to strong Marriott brand and metro location, but specialized hotel systems expertise limits candidates.
High because role requires deep hotel PMS, loyalty program, and rooms operations domain expertise.
High due to explicit 7+ years requirement, 3+ years leadership, and mandatory PMS/deployment SME experience.
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Lead end-to-end validation and deployment readiness for Rooms Operations systems and processes across APEC properties.
Conduct workshops and training sessions to prepare hotel teams for new system launches and operational changes.
Provide subject matter expertise and ongoing support to properties during transition phases, ensuring smooth adoption of systems like Opera Cloud PMS and EMPOWER GXP.
7+ years progressive hotel operations experience, with at least 3 years in leadership or SME roles.
Deep knowledge of hotel PMS, GXP, CRS systems including Opera PMS, MARSHA, EMPOWER suite, Marriott Bonvoy loyalty program.
Experience in designing and delivering training or workshops to adult learners.
Ability to travel as needed for workshop delivery.
Experienced in managing large-scale system deployments or property conversions in hotel operations context.
Skilled in stakeholder engagement, change management, and cross-functional collaboration across operations, technology, and loyalty disciplines.
Strong facilitation and communication skills with capability to simplify complex systems for operational staff and lead workshops effectively.