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Tier-1 brand, mid-level SRE role, metro location, and broad skillset create high applicant competition.
Core SRE skills transfer across industries, but telematics and connected-vehicle expertise require domain knowledge.
Explicit 5+ years requirement and mandatory SRE/incident management experience increase filtering strictness.
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Lead technical triage, investigation, and resolution of production incidents affecting connected vehicle services across international markets.
Monitor and analyse service health, operational KPIs, and customer feedback to improve service reliability and customer experience.
Coordinate cross-functionally with engineering, product, operations, and third-party partners to maximise uptime and support new feature launches.
Bachelor's degree in Computer Science, IT, Software Engineering, Electronics & Communication, Systems Engineering, Business Operations, Operations Management, or related technical discipline.
Minimum 5 years of experience in Production Support, Product Operations, Incident Management, Site Reliability Engineering, Connected Services Operations, Technical Support Engineering, or Software Delivery Operations.
Location: Chennai, India (Hybrid work type).
Work Experience Required: 5+ years in relevant fields (see above).
Experienced in managing incidents and operational support within connected vehicle platforms or similar IoT/cloud-based services.
Demonstrated ability to analyse technical issues across mobile apps, cloud services, telematics systems, and vehicle communication platforms.
Comfortable working in a cross-functional and global environment coordinating with multiple technical teams and external telecommunications providers.