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Common senior IT operations title, metro location, and broad skillset increase candidate competition significantly.
Core IT operations and service delivery skills (M365, Intune, Jira, MSP management) are readily transferable across industries.
Explicit 8+ years plus mandatory platform, identity, and service-management skills create stringent shortlisting filters.
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Lead and manage global IT Service Desk operations, End User Services, Asset Management, and Infrastructure Operations coordination to ensure a consistent, scalable, and high-quality technology experience.
Own operational governance of Jira Service Management, employee and asset lifecycle management, while driving process improvement, automation, and vendor accountability.
Coordinate vendor relationships, cloud infrastructure operations, and support IT operational compliance, security initiatives, and performance reporting aligned with organizational standards.
Bachelor's degree or equivalent in Computer Science, Information Systems, Cybersecurity, Business Technology, or related field.
8+ years experience in IT Operations, Service Delivery, Service Desk Management, Infrastructure Operations, or End User Services.
Experience managing MSPs, vendors, and external technology partners; proficiency with Microsoft 365, Microsoft Entra ID (Azure AD), Intune, endpoint management, and Jira Service Management administration.
Ability to work overlapping hours with US Central Time, availability until at least 1:00 PM CT during regular working hours.
Experienced operational leader skilled in managing global IT service delivery across diverse teams including Service Desk, Infrastructure, Security, and Enterprise Applications.
Demonstrated capability to lead automation and operational transformation initiatives supporting employee lifecycle and identity management processes in a fast-paced international environment.
Strong stakeholder management and communication skills, comfortable engaging with US-based business and technology teams and driving continuous improvement through vendor and cross-functional collaboration.