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Medium: broad, generalist infrastructure delivery increases candidate pool despite mid-tier employer.
Medium: infrastructure delivery skills transfer across industries, but public-sector and managed-services experience limits fit.
High: explicit 10+ years requirement, mandated infrastructure delivery experience, and public-sector preference.
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Own end-to-end delivery and operational stability of IT infrastructure managed services across data center, network, cloud, and end-user computing.
Ensure SLA compliance, customer satisfaction, financial performance, and operational governance including incident, problem, and change management.
Lead service improvement, automation, transformation initiatives and manage staffing and resource planning for infrastructure delivery teams.
10+ years in IT infrastructure management with at least 5 years in a service delivery role for infrastructure.
Experience managing complex IT infrastructure environments and service contracts, including on-premises data center and 3rd party hosted setups.
Strong understanding of IT infrastructure components: networking, servers, storage, virtualization, end-user computing/service desk operations.
Work Experience Required: Explicitly mentioned 10+ years overall, 5+ years in service delivery; Familiarity with public sector client domain is a plus.
Experienced in managing multi-technology IT infrastructure operations in fast-paced or large-scale environments.
Skilled in service governance with ability to lead ITIL-based practices, customer escalations, and executive reporting.
Capable of driving operational improvement and transformation programs involving cloud adoption, automation, and infrastructure modernization.