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Metro role, mid-level generalist title, 2-5 years range, and recognizable employer increase applicant competition.
Role needs facilities/command-centre experience and BMS familiarity, making industry-specific experience moderately important.
Explicit 2-5 years plus domain-specific incident and facilities experience and reporting tool skills tighten shortlisting moderately.
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Manage Incident and Change Management operations across Asia within the Command Centre, ensuring effective governance, escalation, and stakeholder communication.
Prepare and maintain operational reports, dashboards, and incident summaries for leadership and global stakeholders.
Support global incident reporting, analytics, process improvement, and data quality initiatives to enhance operational efficiency and reporting accuracy.
2-5 years of experience in incident management, facilities operations, reporting, analytics, command center operations, or related field.
Bachelor's degree, Diploma, Engineering qualification, or equivalent relevant experience.
Strong proficiency in Microsoft Excel, PowerPoint, and reporting tools like Power BI.
Location: On-site at Bangalore Command Center, India.
Experienced in managing multi-regional stakeholders and operations across different time zones.
Skilled in incident and change management governance within critical facility or command center environments.
Proven analytical and problem-solving skills with a focus on reporting standardization, dashboard development, and process improvements.