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Tier-1 brand, metro location, and broad design skillset increase competition.
Design skills transfer across industries, but banking/security and internal-support context raise domain specificity.
Role demands specific UX, service-design and content strategy experience but specifies no explicit years.
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Lead application of service design and design thinking to enhance end-to-end user experiences involving processes, technology, and people aligning with business strategy.
Improve user experiences in IAT Uplift engagement, education, support processes, driving control understanding, remediation, and actionable insights.
Measure user engagement and craft digital, education, and content plans to support IAT customer journeys and control adoption, leveraging AI and automation where applicable.
Bachelor’s or master’s degree in Engineering, Computer Science, or Information Technology.
Experience in UX design in a technical environment including online and offline user experiences.
Experience designing and implementing strategies relating to education, content, digital channel support, and/or quantitative measurement of engagement.
Bilingual English fluency (written and verbal). Work Experience Required: Not explicitly mentioned in the JD.
Strategic thinker with experience consulting and collaborating with technical teams in large organizations.
Proven ability to advocate and coach on human-centred design and user behaviour-led initiatives.
Experience optimizing internal communication and support channels within a complex environment.