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Senior niche skillset but Pune metro and established financial-services brand raise applicant density.
Requires regulated-industry and enterprise observability platform experience, limiting cross-industry transferability.
Explicit 12+ years, mandatory platform/observability experience, ITIL and vendor-management create strict shortlisting filters.
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Lead end-to-end service delivery and operational governance of enterprise Observability, Monitoring, Event Management, and Developer Tooling platforms supporting critical workloads.
Own major incident management and escalation processes, coordinating cross-functional teams and ensuring executive communications and RCA delivery.
Manage vendor relationships, capacity planning, compliance, continuous improvement, and platform modernization initiatives within a highly regulated environment.
Bachelor's degree in Computer Science, IT, Engineering, or related discipline.
12+ years of experience in IT Infrastructure Operations, Service Delivery, or Platform Operations in highly regulated enterprises.
Strong knowledge and hands-on experience with Dynatrace, Elastic/ELK, Azure Log Analytics, SCOM, ServiceNow Event Management, GitHub Enterprise, Azure DevOps, Nexus Repository.
Experience managing major incidents, vendor contracts, ITIL discipline practices (Incident, Problem, Change, Capacity, Availability, Service Level Management).
Experienced leader comfortable working across Engineering, Operations, Security, and Business stakeholders in compliance-driven, large-scale environments (e.g., Financial Services).
Strategic operational thinker focused on service maturity, risk mitigation, and continuous platform improvement through automation and reliability engineering.
Proficient in managing complex vendor ecosystems and ensuring service delivery aligns with governance, regulatory, and capacity requirements.