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Well-known SaaS brand, metro location, and common senior CSM role drive high candidate competition.
Medium: core SaaS CSM skills are transferable, though GRC/privacy product experience is preferred.
Medium: requires Customer Success experience, technical fluency and operational rigor but lacks explicit years or certifications.
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Manage a large portfolio of smaller APAC and Middle East customer accounts using a lighter-touch, scalable customer success model focused on renewal readiness and risk management.
Drive customer value and platform adoption by delivering practical product guidance and repeatable engagement motions like success planning lite and adoption check-ins.
Act as a flexible coverage layer to maintain customer momentum during coverage disruptions and support operational excellence in a high-volume environment.
Proven experience in customer-facing SaaS roles such as Customer Success, Account Management, Renewals, Professional Services, Support Engineering, or Solutions Consulting.
Ability to manage multiple customer engagements simultaneously in a higher-volume environment with strong operational discipline.
Good technical fluency to provide product guidance and support platform adoption.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing scaled or mid-market customer portfolios rather than only highly strategic enterprise accounts.
Comfortable operating a structured, repeatable, commercially disciplined, lighter-touch customer success motion.
Familiarity with APAC and Middle East markets or experience supporting international customers in these regions.