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Popular CSM role, metro location, and broad skills required increase candidate competition significantly.
Skills transfer across SaaS industries but privacy/GRC product preference creates moderate domain bias.
Requires SaaS CSM experience, technical fluency, and renewal discipline but no strict years or certifications specified.
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Manage a scaled portfolio of smaller SaaS accounts across APAC and Middle East using a lighter-touch, repeatable Customer Success engagement model to drive retention and renewals.
Drive renewal readiness and early risk identification while providing practical product guidance and adoption support to customers not requiring full strategic CS coverage.
Serve as a flexible coverage layer supporting continuity during attrition or transitions and improving in-timezone customer responsiveness in the assigned regions.
Experience in Customer Success, Account Management, Renewals, Professional Services, Support Engineering, Solutions Consulting, or other customer-facing SaaS roles.
Ability to manage a high-volume portfolio with strong operational discipline and technical fluency to deliver product guidance and adoption support.
Work Experience Required: Not explicitly mentioned in the JD.
Location Requirement: Based in India, supporting APAC and Middle East customers.
Strong operator with ability to deliver value through scalable, programmatic customer success motions rather than deep strategic engagement.
Experience with scaled or mid-market customer portfolios, especially supporting smaller accounts ($50–100K ARR band).
Comfortable working in an international, fast-paced SaaS environment with a focus on operational rigor, cross-functional collaboration, and customer outcome delivery.