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Strong employer brand, metro Bengaluru location, and a popular mid-senior CSM role drive high competition.
Customer success skills transfer across SaaS, though privacy/GRC product experience is preferred.
No explicit years but requires proven CS/SaaS experience, technical fluency, and renewal discipline.
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Manage a scaled portfolio of smaller, high-volume customer accounts primarily in APAC and Middle East using a lighter-touch, programmatic engagement model.
Drive retention by ensuring renewal readiness, early risk detection, and helping customers realize value from OneTrust products.
Act as a flexible coverage layer supporting continuity during strategic CSM transitions or absences, focusing on operational excellence and scalable customer support.
Proven experience in Customer Success, Account Management, Renewals, or related customer-facing SaaS roles.
Ability to manage multiple customer engagements simultaneously in a higher-volume environment.
Strong technical fluency to provide product guidance and support platform adoption.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced operator skilled in executing repeatable, scalable customer success motions rather than deep strategic engagements.
Comfortable working with smaller to mid-market accounts across international markets, especially APAC and Middle East.
Strong operational discipline with an emphasis on customer value delivery and cross-functional coordination in fast-moving environments.