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Tier-1 brand, metro location, and generalist product title increase candidate competition.
Strong preference for financial-services operations and case-driven process experience limits cross-industry transferability.
Requires regulated financial-services product delivery and production release experience, so filters are moderately strict.
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Own delivery of email process optimisation platform workstreams, managing features, defects, and release readiness.
Lead requirements definition, ensuring clear, testable scope aligned to strategic objectives with disciplined execution.
Collaborate with Technology and Operations to resolve production issues and drive stable adoption of changes.
Experience delivering products or complex change initiatives in financial services or regulated, high-volume environments.
Exposure to optimising or transforming email-based or case-driven operational processes.
Proven ability to manage end-to-end delivery and production release support.
Work Experience Required: Not explicitly mentioned in the JD.
Senior individual contributor with strong execution capability and sound judgement in Operations and Technology contexts.
Structured and disciplined with experience driving delivery under strategic frameworks and managing stakeholder engagement.
Experience with workflow, case management, or digital operational platforms and data-driven process improvement is desirable.