





Strong brand, popular BA role, mid-level generalist, and metro location drive high applicant density.
Insurance domain specialization and transformation experience limits cross-industry transferability.
Requires strong insurance domain expertise and CRM/Salesforce knowledge, increasing screening rigor.
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Lead insurance domain transformation initiatives focusing on large-scale business change programs.
Own business analysis activities including requirement gathering, process consulting, and customer onboarding journey optimization.
Collaborate with cross-functional stakeholders and delivery teams to streamline business processes and drive alignment.
Strong experience in insurance domain transformation initiatives and business analysis.
Experience with CRM platforms, specifically moderate knowledge of Salesforce CRM.
Proven capability in stakeholder management including senior stakeholders across business and technology teams.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing transformation delivery lifecycle and applying process improvement methodologies within insurance.
Familiarity with HSBC governance and operational ways of working preferred.
Able to operate effectively in fast-paced enterprise environments with strong communication and analytical skills.