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Strong employer brand, metro location, mid-level generalist role with broad stack knowledge increases competition.
Core integration and debugging skills transfer across industries, though payments domain knowledge increases sensitivity.
Explicit 3+ years, degree requirement and mandatory frontend plus server-side skills make screening stringent.
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Provide technical support and consultancy on Razorpay’s API, plugins, and product suite to merchants and internal teams.
Resolve Level 2/3 technical queries, troubleshoot, debug, and work with engineering teams to address product issues via Jira.
Communicate complex technical issues effectively to clients including CXOs and maintain issue tracking in CRM (FreshDesk).
B.Tech or M.Tech degree.
3+ years of relevant work experience.
Technical knowledge of payment gateway domain and proficiency in at least one frontend technology (e.g. HTML/CSS/JS/Angular/Flutter/React Native) and one server-side technology (e.g. Java/C++/Python/Go).
Ability to explain complex technical information clearly to non-IT stakeholders.
Experienced in technical support within fintech, particularly payment gateways.
Comfortable handling technical discussions with senior client stakeholders (CXOs) and cross-functional teams.
Strong analytical and problem-solving skills with ownership to resolve complex technical issues independently.