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Tier-1 brand, metro location, generalist sales-operations title and common skillset increase applicant competition.
Skills like Salesforce, Excel, and sales-ops processes transfer easily across industries.
Explicit 1–2 year requirement plus mandatory Salesforce and CRM skills create moderate shortlisting strictness.
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Manage and respond to customer enquiries related to Annual Price Increase (API) process, ensuring accurate logging and routing.
Support API simulations by validating eligibility, producing customer-specific pricing analyses, and preparing communications within agreed timelines.
Maintain data quality, compliance with governance and security standards, meet SLAs, and collaborate across teams to improve operational efficiency.
1–2 years experience in Sales Operations, Customer Support, Pricing Operations, or similar operational role.
Experience using Salesforce or a comparable CRM platform.
Strong Microsoft Excel and Microsoft 365 skills.
Work Experience Required: 1–2 years in related operational roles.
Detail-oriented professional with experience in operational roles focusing on customer interaction and pricing support.
Ability to work within governance and compliance frameworks while managing data accurately.
Collaborative operator who can meet SLAs and contribute to process improvements in a cross-functional team environment.