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Medium — Tier-1 bank brand, metro Pune, niche production-support with broad required skills.
High — requires banking SAP production-support expertise and specific scheduling and infrastructure skills.
High — explicit 9+ years and mandatory SAP/production support plus tooling requirements.
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Provide second level production support and manage incident and problem resolution for business applications in Lending domain, ensuring service levels are met.
Lead and mentor the Service Operations team, oversee complex incident management, and manage stakeholder relationships including IT and business units.
Evaluate and implement operational tools and best practices, support on-call activities, and oversee smooth application transitions into production.
9+ years experience in L2 Production Support with expertise in Production Support, ITIL, Incident and Problem Management.
Bachelor's degree in Computer Science, IT, or equivalent work experience; ITIL Foundation Certificate preferred but not mandatory.
Hands-on knowledge of SAP functional modules (especially SAP CML - Loans management) and associated SAP products; experience with Oracle DB, SQL, Unix, and job scheduling tools advantageous.
Must be willing to work in German business hours; strong English communication skills required; German language skills preferred but not mandatory.
Experienced in service operations within a global, real-time distributed IT environment supporting complex application and infrastructure domains.
Capable of managing multiple stakeholder relationships across geographies and disciplines, with a strategic focus on operational stability and continuous service improvement.
Strong technical expertise with SAP banking systems and production support tools, combined with analytical skills to design and improve support processes.