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Tier-1 brand, metro Bangalore, common HR associate title, and generalist skills increase candidate competition.
HR/talent-acquisition operations skills are broadly transferable across industries and functions.
No explicit years but mandatory ticketing, SLA, stakeholder coordination and domain skills imply moderate screening filters.
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Serve as primary contact for resolving queries via ticketing systems, ensuring first-time resolution within defined SLAs (e.g., 2-hour first response).
Maintain accurate ticket status updates for visibility; adhere strictly to SOPs and internal guidelines.
Drive and review team SLAs and KPIs aligned with business goals; escalate complex queries appropriately.
Experience with ticketing systems and query categorization/prioritization.
Proficient in Microsoft Office and English communication (verbal and written).
Exposure to coordinating with multiple stakeholders and knowledge of Legal & Information Security compliance preferred.
Work Experience Required: Not explicitly mentioned in the JD.
Detail-oriented, capable of working effectively in a fast-paced environment resolving queries under SLAs.
Experience or interest in process improvement and delivery of change projects within operations.
Able to cross-train and support multi-skilling for business continuity, with strong quality assurance and problem-solving skills.