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Strong Tier-1 brand, popular product title, metro location, and broad requirements increase applicant competition.
Role requires regulated, high-volume operations experience, limiting transferability to similar industries.
Mandatory regulated financial services or high-volume operations experience increases screening rigor.
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Own and deliver defined product workstreams focused on optimising email-driven operational workflows within a strategic operations platform.
Lead requirements definition, execution planning, testing, release, and ensure stable production adoption of platform changes.
Collaborate closely with Technology and Operations teams to prioritise and resolve production issues, driving improvements in efficiency, scalability, and transparency.
Experience delivering products, platforms, or complex change initiatives in financial services or another regulated, high-volume environment.
Experience optimising or transforming email-based or case-driven operational processes.
Demonstrated end-to-end delivery responsibility covering requirements, build, and production support.
Work Experience Required: Not explicitly mentioned in the JD.
Senior individual contributor with strong execution capabilities and sound judgment in regulated financial services or similar environments.
Structured and disciplined approach to defining requirements, managing scope, and delivering to strategic frameworks.
Comfortable engaging with both technical and non-technical stakeholders to provide clear updates and facilitate alignment.