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Tier-1 brand, metro location, and a common mid-level operations title increase candidate competition.
Requires insurance-specific Loss Runs experience and regulatory knowledge, limiting cross-industry transferability.
Requires Loss Runs experience and shift availability, but lacks strict years or certification requirements.
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Own daily insurance operations processes including achieving SLAs, KPIs, and quality targets for Loss Runs/Loss Summary.
Maintain adherence to company policies and regulatory compliance while managing risk and communicating work status promptly.
Train and upskill within 90 days to independently handle processes with minimal support, working specified shifts based on team requirements.
Prior experience in Loss Runs / Loss Summary preferred.
Graduate degree in any stream.
Good command of spoken and written English with comprehension and articulation skills.
Willingness to work in shifts (6:30AM–3:30PM, 2:30PM–11:30PM, or 6:30PM–3:30AM) and adhere to schedule with no unplanned leaves.
Familiarity with insurance broking business and dynamics, especially insurance operations.
Ability to prioritize tasks and work within tight deadlines while maintaining attention to detail.
Candidate with insurance certifications or prior insurance process experience will have an advantage.