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Mid-level metro NOC role with broad vendor requirements and strong established employer, increasing competition.
Core networking and security skills are transferable across industries, though vendor-specific experience narrows fit slightly.
Mandatory 4 years, specific vendor certifications and 24x7 NOC experience raise filtering strictness.
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Manage and resolve network and security incidents within SLA for WAN, LAN, SD-WAN, firewall, and secure access technologies in a 24×7 operations team.
Perform operational tasks including network configuration, maintenance, health checks, incident management, and approved changes using ServiceNow.
Coordinate with vendors and internal teams to maintain network infrastructure and documentation, ensure shift handovers, and support major incident resolution.
Minimum 4 years of experience in network and security operations supporting global enterprise networks.
Bachelor’s degree in computer science, IT, Engineering, or related field.
Hands-on experience with Cisco, HPE Aruba, Aruba SD-WAN, Fortinet FortiGate, Palo Alto firewalls, Zscaler (ZIA, ZPA), and ServiceNow/ITSM tools.
Strong knowledge of TCP/IP, IPv4/IPv6, LAN/WAN, BGP, OSPF, routing, switching, and ITIL Incident, Problem, and Change Management.
Experience operating within a 24×7 NOC or Network & Security Operations environment supporting complex global enterprise networks.
Technically proficient with network and security hardware and software platforms (Cisco, Aruba, Fortinet, Palo Alto, Zscaler) and ITSM tools like ServiceNow.
Ability to troubleshoot, document, and communicate effectively to coordinate cross-functional tasks and vendor interactions during incident and change management.