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Strong brand, mid-level generalist Java lead, SLA-driven production role increases applicant density.
Java production support skills transfer across industries, but client-SLA knowledge adds moderate domain sensitivity.
Explicit 5-8 years requirement and mandatory Core Java skill make filters strict.
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Oversee daily process delivery performance, resolving technical escalations and ensuring SLA adherence.
Support and mentor Production Specialists, build their technical capability, and conduct product-specific trainings to improve team performance.
Analyze client queries and call logs to identify trends, prevent issues, and ensure compliance with service agreements.
5-8 years of work experience.
Mandatory skill: Core Java.
Experience in troubleshooting and resolving client technical queries within defined SLAs.
Work Experience Required: 5-8 Years.
Experienced in managing and mentoring teams focused on technical support and production operations.
Skilled in analyzing performance metrics, client feedback, and operational dashboards to drive process improvements.
Capable of developing and delivering technical training to bridge skill gaps within a client-focused environment.