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Generalist QA title, mid-level experience, and strong employer brand increase candidate competition.
Role demands Windows, PC/GPU debugging and hardware expertise, limiting cross-industry transferability.
Mandatory 5+ years, customer-support/testing experience and required Python and hardware debugging increase filter strictness.
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Investigate, replicate, and root cause software and hardware issues reported by customers, developers, and program managers.
Provide technical support for latest products and technologies, focusing on analysis and reproduction of issues on customer-specific platforms ensuring compatibility.
Develop and implement software tools to improve productivity and assist in triaging and resolving reported problems.
Bachelor's or master's degree in Computer Science, Electronics, Software Engineering, or equivalent.
5+ years experience with at least 2 years in customer support or software-hardware testing.
Strong knowledge of Windows OS, PC architecture, and experience building, configuring, and troubleshooting PCs or laptops.
Extensive Python scripting experience and skills with debugging tools, memory dump analysis, and remote debugging.
Experienced in working closely with cross-functional teams including customers, developers, and program managers to resolve complex issues.
Strong technical background in hardware and software troubleshooting, with knowledge of CUDA, OpenCL, deep learning AI, or GPU hardware.
Capable of handling multiple projects independently, developing automation tools, and comfortable working flexible hours.