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Strong employer brand and metro location increase competition, but seniority and BFSI specialization limit applicant pool.
Requires deep BFSI domain knowledge and Adobe Experience Cloud expertise, limiting transferability across industries.
Requires 15+ years, BFSI domain expertise, Adobe product experience, executive presence, and frequent travel.
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Lead technical engagement and act as the executive contact for major Indian BFSI customers throughout their Adobe solution lifecycle.
Advise on customer technical strategy, assess risks, and drive mitigation plans with Adobe leadership and teams.
Coordinate and influence cross-functional and multi-solution teams to optimize customer investment and accelerate issue resolution.
Bachelor's Degree in a technical field or equivalent; MBA preferred.
15+ years senior experience in consultative, customer success, or digital marketing technology roles.
Experience with BFSI clients including compliance, personalization, omnichannel engagement, and regulations like GDPR and PCI DSS.
Willingness to travel 50-75% to Mumbai client location.
Strong executive presence and ability to engage with client CXO and Adobe leadership across multiple teams.
Proven ability to manage complex, matrixed technical and business relationships and drive issue resolution.
Experience with Adobe Experience Cloud products and Adobe ecosystem, plus familiarity with marketing software and development methodologies.