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Strong Tier-1 brand and metro location, but niche Marketing Cloud requirement limits generalist applicant competition.
High because the role mandates Marketing Cloud expertise and Salesforce certifications, limiting cross-industry transferability.
High due to explicit 9+ years requirement, mandatory 2+ years Marketing Cloud experience, and required Salesforce certifications.
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Serve as the single point of accountability for customer success, including delivery of Signature Success Plan benefits, overall customer experience, renewal, and expansion.
Act as trusted advisor and Marketing Cloud SME guiding customers on technical and operational needs, aligning customer priorities with business and technical stakeholders.
Manage technical health, adoption, and risks; oversee proactive reviews, incident management, and collaborate cross-functionally with Sales, Engineering, and Product teams to drive value and revenue opportunities.
9+ years of relevant industry experience including a minimum of 2+ years hands-on experience with Salesforce Marketing Cloud platform (Marketing Cloud Engagement, Account Engagement/Pardot, or Next) in customer success, administration, consulting, or marketing operations roles.
Mandatory Salesforce product certifications related to Marketing Cloud (e.g., Marketing Cloud Engagement Administrator, Email Specialist, Account Engagement Specialist, or Engagement Consultant).
Strong consulting skills with ability to influence and drive business value, including C-level engagement.
Excellent communication skills to translate technical issues across diverse audiences.
Experienced professional with deep Salesforce Marketing Cloud expertise combined with strong consulting and stakeholder management abilities.
Capable of managing complex customer lifecycles and engagement plans with a strategic focus on aligning technical solutions to business goals and driving innovation.
Comfortable working in dynamic, cross-functional environments involving Sales, Engineering, and Product teams to solve problems and maintain customer health and satisfaction.