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Mid-level generalist operations role with common skills, moderate applicant competition.
HIPAA and healthcare contracting focus makes background transferability limited across industries.
Requires explicit 3–5 years, domain experience, HIPAA familiarity, and Salesforce proficiency.
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Manage customer offboarding projects including downgrades, mergers, and consortium breakups across three platforms.
Coordinate internal and customer communications, serve as liaison, and ensure full process completion.
Oversee Statement of Work creation, contract modifications with Legal, compliance with HIPAA, and monthly reporting.
Bachelor’s degree and/or related work experience.
3-5 years in customer service, compliance, contracting, or data entry within enterprise software.
Proficiency in Microsoft Office (Excel, Word) and enterprise software such as Salesforce.com.
Ability to work under SLA deadlines in a fast-paced environment.
Experienced in managing complex customer contracting and offboarding processes within enterprise software environments.
Strong communication skills with the ability to coordinate between diverse internal teams and external customers.
Detail- and process-oriented individual with a focus on accuracy and compliance (e.g., HIPAA).