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Metro location and broad generalist NOC skillset increase applicant density.
Skills like Windows Server, VMware, Azure/AWS and networking are easily transferable across industries.
Moderate due to multiple mandatory infrastructure tools and ITIL incident management requirements.
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Provide L2 support for MRI cloud infrastructure by monitoring alerts, triaging and resolving incidents, escalating unresolved issues.
Prepare weekly and monthly reports on alerts and tickets, calculate SLA compliance and review performance.
Manage incident, change, and release management processes following ITIL standards while handling multiple tickets across technologies.
Work Experience Required: Not explicitly mentioned in the JD.
Experience with Infrastructure monitoring tools such as Logic Monitor, Kaseya, Nagios, New Relic, SolarWinds, PRTG.
Technical skills in Windows Server Administration (2008-2016), VMware vSphere, Microsoft Office 365, networking (Cisco, FortiGate, Meraki), cloud services (Azure, AWS).
Familiarity with ITIL processes for incident, change, and release management.
Experienced in 24x7 NOC operations with multi-technology environment and handling escalations efficiently.
Skilled in monitoring and troubleshooting infrastructure and application performance using multiple monitoring platforms.
Capable of managing backup administration, Active Directory tasks, server health checks, and firewall operations within SLA constraints.