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Tier‑1 employer and metro location, but niche senior SAP production-support reduces broad applicant density.
Role requires banking SAP production support and specialized scheduling/Unix skills, so limited cross-industry transferability.
Explicit 9+ years and mandatory SAP, scheduling, Unix, and ITIL skills enforce strict candidate filtering.
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Own the resolution and escalation management of complex incidents and problems ensuring application stability for banking services in the Lending domain.
Lead Service Operations team to meet SLAs/OLAs through incident management, problem management, service request fulfillment, and process adherence/improvement.
Manage stakeholder relationships, prepare and lead service review meetings, and drive continual service improvement and knowledge transfer within Service Operations.
9+ years of experience in L2 production support within global IT operations, with a focus on incident and problem management.
Bachelor’s degree in Computer Science, IT-related discipline or equivalent work experience/diploma.
Strong experience supporting complex applications in banking domain; knowledge of SAP functional modules related to Loans, Banking Services, and familiarity with batch processing and scheduling tools (e.g., Automic/UC4/Control-M).
Willingness to work in German business hours; strong English communication skills; ITIL Foundation certification preferred but not mandatory.
Experienced leader in production support managing and mentoring technical teams across multiple disciplines and time zones in a real-time distributed environment.
Deep technical expertise in SAP banking modules and interfaces, with hands-on experience in SAP functional/technical areas and associated infrastructure support.
Process-oriented with expertise in ITIL best practices, strong service orientation, and ability to manage stakeholder expectations effectively in a high-pressure operational context.