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Generalist process role, metro location, and broad skillset increase candidate competition.
Process improvement and analytics skills are highly transferable across industries.
No explicit years, certifications, or mandatory technical stack; screening likely flexible.
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Own transition and implementation of business processes ensuring low-effort experience for stakeholders and timely service delivery.
Drive continuous process improvements and control initiatives to reduce customer effort and enhance productivity.
Manage customer experience via multi-channel interactions, analyze data for root causes, and promote automation opportunities.
Work Experience Required: Not explicitly mentioned in the JD.
Must be skilled in creating process flowcharts, standard operating instructions, and defining SLA/TAT for processes.
Ability to perform change management practices including communication, training, and documentation development.
Willingness to work hybrid onsite at Rockwell location at least Mondays, Tuesdays, and Thursdays unless otherwise obligated.
Experienced in process transition and continuous improvement within multi-channel customer service environments.
Capable of influential communication and ownership in issue resolution for pre-sales and post-sales support.
Able to partner closely with distributors and channel partners, coaching them to optimize service delivery and adopt continuous improvement practices.