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Strong PhonePe brand and mid-level generalist collections role increase competition despite non-metro location.
Collections and delinquency management strongly favor BFSI or fintech backgrounds.
Explicit 5+ years collections experience and 1-2 years supervisory requirement enforce strict shortlisting.
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Lead and manage a team of Collection Executives and coordinate with third-party recovery agencies.
Drive and optimize the collections process for assigned cluster, focusing on delinquency management and recovery of overdue payments.
Develop and execute tailored collections strategies, ensure process compliance, and report on cluster performance and challenges.
Graduate degree required.
Minimum 5 years experience in collections with at least 1-2 years in team lead or supervisory role.
Prior experience in bank, new-age NBFC, or Fintech preferred.
Strong leadership and decision-making skills explicitly required.
Experienced in managing and motivating collection teams within finance or fintech environments.
Data-driven decision maker with ability to analyze collections trends and optimize processes.
Skilled in strategic execution and compliance within the collections domain.