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Niche ServiceNow specialization and seniority limits qualified applicant pool.
ServiceNow platform focus limits cross-industry transferability despite transferable ITSM skills.
Requires 7+ years ServiceNow experience and module expertise, enforcing strict technical filters.
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Translate client requirements into detailed user stories and tasks for ServiceNow development.
Customize, configure, and deliver scalable ServiceNow solutions across ITSM, Service Portal, ITOM (Discovery, CMDB, HAM) modules, including integrations and scripting.
Lead client workshops, demos, sprint participation, and mentor junior developers to ensure high-quality project delivery.
7+ years hands-on experience with ServiceNow platform including development and implementation.
Strong expertise in ITSM, Service Portal, Integrations, ITOM modules (Discovery, CMDB), and Hardware Asset Management (HAM).
ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certifications preferred.
Excellent communication skills to convey technical concepts to technical and non-technical stakeholders.
Experienced in Agile environments with ability to actively participate in sprints and backlog grooming.
Proven track record of leading delivery of complex ServiceNow customization and integrations.
Strong client-facing skills with ability to conduct workshops, demos, and translate business needs into technical solutions.