Back
Tier-1 brand, common technical support title, and mid-level L2 role increase candidate competition.
Role demands vendor-specific security technologies and certifications, limiting cross-industry transferability.
Requires specific vendor security certifications and mandatory security support experience, raising filtering strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide remote technical support for security technologies like firewall, IPS, IDS, and proxy by diagnosing, troubleshooting, and resolving client incidents.
Maintain service levels by monitoring incidents, using service assurance tools, coordinating repairs, updating knowledge bases, and ensuring SLA compliance with zero missed conditions.
Manage configuration items and work collaboratively with clients, vendors, and internal teams to prevent and resolve technical problems efficiently.
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Professional certifications in networking/security technologies such as CCNP, JNCIP, ACCP, PCNSP, or CCSP.
Moderate level experience in security technologies support (firewall, IPS, IDS, proxy), diagnosis, troubleshooting, and remote client support.
Workplace type: On-site. Notice period: Not explicitly mentioned in the JD.
Experience operating within security technology support environments requiring strong incident management and remote troubleshooting skills.
Capability to follow structured support processes and maintain service delivery in alignment with SLAs.
Comfortable coordinating with multiple stakeholders including clients, vendors, and internal teams to ensure timely resolution of security incidents.