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Metro location but niche ServiceMax+Oracle integration and seniority balance applicant density.
Requires platform-specific Salesforce, ServiceMax, and Oracle EBS expertise, limiting cross-industry transferability.
Multiple explicit years and platform-specific requirements (Salesforce, ServiceMax, Oracle) enforce strict candidate filtering.
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Provide end-to-end techno-functional support for Oracle EBS and ServiceMax/Salesforce platforms, ensuring operational stability, issue resolution, and system enhancements.
Own support tickets including triage, troubleshooting, testing, and closure across integrated Oracle and ServiceMax environments, focusing on data accuracy and process improvements.
Collaborate with business SMEs, architects, and project teams to translate business needs into practical solutions and document support procedures.
Bachelor’s degree in Computer Science, Information Systems, IT, Engineering, or related field.
10+ years of overall IT experience.
4+ years of Salesforce implementation experience and 2+ years with ServiceMax application.
3+ years working in Agile and DevOps environments with hands-on skills in Oracle EBS, PL/SQL, SQL, Salesforce and ServiceMax administration.
Experienced in managing end-to-end support and enhancements of integrated ERP (Oracle) and field service platforms (ServiceMax/Salesforce) in complex environments.
Strong blend of technical troubleshooting skills with functional process understanding, capable of working cross-functionally with technical and business stakeholders.
Proven ability to handle Agile/DevOps team dynamics and drive continuous service improvements focusing on reliability and automation.