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Tier-1 brand, metro location, and common L&D manager title drive high applicant competition.
Core L&D skills are transferable, but hospitality guest-service focus adds moderate industry specificity.
Requires specific degree and certified-trainer credential, creating moderate filtering during shortlisting.
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Assist in identifying and addressing employee and organizational development needs to support business results.
Support conducting needs assessments, designing, developing, delivering, and evaluating training programs across various topics including product knowledge, customer service, and leadership.
Contribute to training program planning and budgeting, ensuring alignment with operational goals and measuring training effectiveness for return on investment.
2-year degree in Human Resources, Hospitality, Business Administration, or related field with 1 year experience and certified trainer, OR 4-year degree in related fields with certified trainer and no experience required.
Certified trainer qualification mandatory.
Experience in human resources or related professional area preferred but not mandatory if 4-year degree holder.
Notice period: Not explicitly mentioned in the JD.
Experienced in supporting employee training programs and familiar with adult learning principles.
Capable of evaluating training effectiveness using operational and guest feedback data.
Able to assist with training budget management and align training initiatives with key business performance indicators.